They have no problem with taking your money up-front, however, when it comes time to have your driveway cleaned (twice - before/after) a snowfall... their service is slow (sometimes) 2 days to response and when you ask for their assistance on their website (chat)... an auto-generated response is sent to you. On several occasions I have already cleaned my drive because I was tired of waiting 2 days. I'm sure that other clients in Sudbury and surrounding areas are not happy with the service/disservice we're getting from Maximum Lawn Care. This is my first and last time I will use a snowplowing service.