By this companies own admission my package did not arrive during the trial period according to their shipping department. Instead of taking care of the customer they dismissed any responsibility by telling me to hold the Post Office liable. While I do agree that the post office most certainly did not do their part, Smokeless Selects didn't even offer to extend the trial period, and refund any part of the $130.00 fees they charged to my bank. Their trial verbage is NOT clearly stated in an obvious place, and it was my bad for not as the customer service "manager" said, "scouring the page correctly for this information". She came just short of calling me an irresponsible ***, but certainly elluded to it in all other sense. She was rude, short, argumentative and didn't even bother to listen When I asked for her manager she first told me she was it. I then asked, "so you own the company?" to which she replied that she didn't, but, "they won't talk to you. And even if they did, they wouldn't have listened this long". And that's from the owner? Unbelievable! I am spreading the word as fast as I can!