Took my laptop in for a broken jack. Required a $200 payment up front just to look at the problem. Tried to upsell me on additional RAM and a solid state drive. Gave me a five day estimate for the repair which actually took eight business days. They made the repair but also downloaded all sorts of additional software including an icon for links to 24-hour/day free service from them. Got the laptop home and found the USB ports no longer worked. Took it back and they found the cable to the USB ports was loose. Accused me of causing the cable to come loose even though they were the ones who took the laptop apart. A month later, I find I am being charged $25/month for their "free" service. No monthly charge was ever discussed, nor would I have agreed to it if it had been discussed. When I cancelled the service and asked for a refund, the CS rep said they didn't have the authority to do that. Company claims to have a policy against refunds, but no policy against lying and deceit.