I am absolutely beside myself. I just paid $40 to these goons for having NOT protected my Web sites from a hacking attack -- for extra "security" -- and did NOT receive the e-mail promised, giving me the phone number for this service so that I could check the status of my cleanup and restore. So I called this morning. After half an hour on hold, I got patched in to the "next available agent, " only to be hung up on when I complained POLITELY that I thought it was not a good thing for a service-based business keep someone on hold that long, that perhaps they could hire more people to take these calls during "these hours, " as he put it. Click! And they're gone. I am now on hold for ANOTHER 30 MINUTES, as punishment for my complaint! I was so happy with the service I was given last night, saving my Web site from ruin. It was by far the most professional I have ever received from this company. And now . . . I get this. Whoa. I think I'm willing at this point to just cut my losses, pay double to migrate my site to another Web hosting service, and just GET OUT OF HERE. But of course, they're holding my Web sites hostage at this point, so I have to make nice until I can bluff my way out of this situation. NEVER, ever do business with these people! I have finally learned my lesson.