Dear Sir, We are writing to you regarding the incorrect charge from Sixt car rental, and we would like to dispute the charge. On the day 6/4/2019, we collected the car at Vienna airport with Sixt agent named Mr. Souleymane Tirera at 21.35 hrs. We have noticed that there were some damages on the car which were not recorded in your pre-rental inspection. We have made note with the agent right away. Nevertheless, only additional new damage at the front sill was recorded in the system. We also have noticed the scratches at the rear bumper and informed Mr. Souleymane Tirera; Sixt agent.Mr. Souleymane Tirera; Sixt agent confirmed and ensured that they didn't need to be recorded in the form as Sixt didn't pay attention to such scratches at the rear bumper as there were from the baggage loading from previous customers. With confirmation from Sixt agent, we trust in his specialist and integrity. Thus we were made to beloved that such scratches can be dismissed. This situation happened in front of Sixt office at Vienna airport at 21.35 hrs. Thus, this conversation can be found from the surveillance video at the scene that there were the discussion regarding this issue. Moreover, attached is the check out form FB-046-JR. to confirmed that there were additional 10 Centimetres car damage which was not recorded by Sixt office. This can be shown that the damage itself has been missed from Sixt system. If we had not seen such damage; we would be again charged by Sixt. This can be shown that Sixt inspection system is very loosen; thus, this might lead to customer being exploited. We have attached the pre-rental inspection sheet to show that there was the damage missed from Sixt record and was informed to the agent right away. We insist that such damage hasn't been caused during our rental period. We deny the damage and thus the charge, and respectfully request the matter to be drop at once. On the other hand, on our previous e-mail, we have requested following documents from Sixth Car Rental in order to reassure that such damage was made by previous renters. However, nothing was provided by Sixt. a) rental forms for the five rentals preceding mine and all rentals subsequent; b) vehicle condition reports for the vehicle for all rentals; c) photographs of the vehicle when we pick up with the picked up date stamped especially at the rear bumper. d) VDO surveillance in front of Sixt office during 20.00 - 22.00 hrs which will show the discussion regarding the bumper. e) VDO surveillance on the returned date. Moreover, when we returned the car on 15/4/2019 to Sixt agent at Vienna airport, they confirmed us everything was fine and have a good day. Sixt attendants didn't mention any damage on the vehicle; otherwise they would have alerted us. Upon presentation of the above, we have denied all the false damage charge to Sixt, and revoke all authority to charge our credit card. We have attached the document HOWEVER; on 22/05/2019, Sixt has replied us an e-mail insisting for the false claim, WITHOUT providing us the legitimate evidences; requested the documents and VDOs. The correspondence e-mails can be found below. With the provided information, we insist that the charge that Sixt sent us is unjustified and seek for your help to investigate on this issue. Thank you very much. Best Regards, Nilapat Chonlacoop [protected]@hotmail.com