Thieves and swindlers!!! Those are the best words to describe them. Little to no communication unless we contacted them; then it took days for them to respond. Very incompetent regarding paperwork. Had many things wrong with our preferences multiple times. Waited over 3 years for nothing! Sent multiple birthmoms directly to them, which they attempted to "counsel" a different direction. When questioned regarding this, we were told they are advocates for birthmoms, not the adoptive parents, so be aware of this before you give them your money...they will not advocate for/ promote you. We adopted privately, which they said was okay to pursue, and they proceeded to cancel our account because "we got a baby." Not through them, mind you, but they kept all of our money anyway. BEWARE and seek a different path is our advice!