Customer Service, I have the same problems as other buyers of Ecco shoes where the soles have fallen apart. I've read the complaints of Hieke Wijnsma (July 18, 2021), Michael Savuto (Jun 30, 2021), Roger100971, Jacqueline Cordell (Jun 18, 2021), Susan Schiff (May 25, 2021), Leora Druchman (Jun 07, 2021), Cheques (Jun 07, 2021), and many others who have the same concerns that the soles of various Ecco synthetic soles have fallen apart. So, I'm not the Lone Ranger on Ecco synthetic sole failures!!! Their experiences and complaints are the same experience I had yesterday while wearing a pair of Ecco shoes, which I store in the original Ecco shoe box when not being worn. The upper leather portions of the shoes are in excellent condition but the soles just broke apart. Very disappointing experience for such a shoe failure, and for a product that cost well over a hundred dollars. After reading the reviews of others about their similar experience, I will not consider getting another pair of Ecco shoes having synthetic soles or possibly any kind of Ecco shoes. Your company needs to resolve the sole failure problems!!! The shoes were purchased from Macy's store several years ago and the store will not provide any customer service satisfaction other than "sorry" which is a sorry state of affairs!!! Russ-South Pasadena, California