I have ordered from Brylane previously and been happy with my merchandise. I ordered their little kitchen trolley for a good price (although I thought the shipping was a little pricey). I was surprised when it arrived in a beaten-up, taped-up box. It was much worse when I opened the box - the trolley pieces were just thrown in the box loosely - no packaging of any kind - with the screws and bolts rolling around in the bottom of the box. The pieces were dirty and bent AND in the box was the Return Receipt from the last person it had been shipped to!!! Apparently all they did when she returned it was throw a label with my name on the box and send it out! Of course I decided to return it - and low and behold, it is going to cost me money to send it by UPS PLUS a shipping charge that will be deducted from my refund. I am totally disgusted with this company and want to warn everyone NOT to buy anything from them! I kept the Return Receipt from the previous "owner" as proof.