I ordered a pair of ugly shoes, open the box and there was no return label so I called, and they told me that I would have to pay for shipping back to the third party warehouse. So, I asked him why did they charged me for shipping and handling he said the only way they would pay for shipping and if the shoes were damaged. This is the third time this has happen to me I'm done with shop HQ fake shipping and handling. User's recommendation: You paid for shipping and handling but when you want to return something you have to pay for shipping and handling again. Bye Felicia.