I have called Sharks Customer service several times due to my order was placed on 08/29/2021 and as of today 09/10/21 I am still having trouble getting through to customer service and resolving the issue on WHY I have not received my Shark Vortex. I've gotten the run around 1st call was product was on back order and would be shipped within 3-10 days, and was in the process of getting a new confirmation # when I was hung on. 2nd call I was told that the order has not been charged to my credit card when in fact 436.00 was charged to my credit card and know they cannot find my order. So much confusion with Shark's Customer Service. Please be advised DO NOT ORDER THROUGH SHARK'S SITE go to the store and purchase the your own vacuum. This has been an on going nightmare. I am going to contact the Better Business Bureau, along with my Credit Card Company. Again Do Not Order from Shark Website nor the TV Commercial!!! Sherry Gentry