Feeling super disappointed for Kate Spade customer services. I bought total 5 items from their New York official website last month (2019/Jun), they split the items by 2 parcel (3+2). When i received the completed parcel (means it is never opened with original packages from KS) from forwarding services, there are only 4 items ( 2/3 + 2/2), a smaller coin bag missing from the parcel 2/3 (value $22.5 only) . I am trying to compare the weight of package from UPS (KS's ship) and Forwarding Services (BuyandShip), it is the same as 3.3lbs. Means, there are 1 reason happen -"KS have not shipped out with the third item". So i am trying to ask KS to refund $22.5 or re-ship the item to me. From my first 2 email to KS customer services, they keep using the same template to reply my enquirers, they claims that they have no responsibility to any 3rd party address and also ask me refer to shipping policy. I am feeling bit angry for their reply, it is because "Buy and Ship" is very famous forwarding services, it must not be their first time to ship out items to their address ( if you know Cantonese, you can refer to the forum as KS is not the first time to Escape from their responsibilities https://www.baby-kingdom.com/forum.php?mod=viewthread&tid=22139603). So if they reject to ship item to 3rd party, why they keep shipping and accept my orders? why they have not update their online ship system with address filtering function or tnc click box to reminder forwarding address is not allowed? it Hence, i ask them to follow my request as below 1. Provide the proof that they have shipping out with full orders, if not I believe series problem that KS's Staff keep stealing customer orders from warehouse, and the warehouse manager connive his team and have not report to management; report to police for investigation is recommended. 2. Escalate this case to their senior manager review if they do not refund / re-ship the items 3. Review their shipping policy if it is 3party address, on system enhancement to block or filtering the address After 1 day, their senior manager (i can said it is really BuxxSxxT) reply the same things that no meaning and keep find a lot of excuse to escape from all responsibilities even they dun have any proof. It is not the first case they have not ship out items, and i believe they have not review which warehouse having related compliant and it is not coincidence. it is a offense in always, they never follow up their customer voices and connive their staff. Really shame on you, i will never buy Kate Spade again and going to boycott of Kate Spade from my countries. Kate Spade - The worse customer services in the world.