I’ve been using FirstMark Credit Union for many years for all types of loans. I’ve referred several indiduals to them. They were a great institution until recently..... As of now, I’ve been trying to get someone to call me back for more than 10 days from management. I’ve left my number several times. They’ve hit my account with inappropriate fees and have refused to go through line by line over the phone to discuss them. This has become a HORRIBLE banking institution and I wish anyone that conducts business with this place, the very best of luck because they will need it.