On June 17, 2021, I was shopping at Home Depot looking for deck renovation products. After consultation with the sale representative, I was advised to purchase a product, which cost $58.73. Shortly after leaving the store, I noticed a very strong smell in my car. I continued driving, since I was on my lunch break and had to get back to the office. After parking my car, I saw a huge stain on the seat. I lifted the bottle of 5 litre product, and noticed that the container had a hole and was leaking. I ran into the office and got paper towels, a plastic container and gloves. I asked my colleagues to help me out in the cleanup of the seat. I then drove back to Home Depot and returned this product. I asked for the manager, who came out to the parking lot, to see the condition of my car. He snaped a picture of my seat, gave me his business card, and said that Home Depot insurance will contact me shortly. Also, I was advised not to clean up the seat, until Gallagher Basset will investigate. That was Thursday. On Saturday, I called Home Depot since nobody got back to me from the insurance, and the intensive smell, together with the high temperature outside, made it impossible to use the vehicle. I spoke to Ray Andernacht, Assistant Manager, who said he can't do anything more for me. On June 23, 2021, I looked online to contact Gallagher Bassett. I was advised by Cheryl Craig to send an email to Jessy Forte, who was supposed to be handling my case. I sent him an email, as well as to his supervisor, Joy Alagar. Joy advised me what documents she required to see, which I then sent her immediately after. That same day, I contacted the Toyota dealer and asked for a quote for the cleaning of the seat, since nobody from Insurance showed up to investigate, as advised by Home Depot. On June 28, 2021, having still not heard from Jessy Forte, and still driving with a seat full of chemicals, I send an email to Jessy Forte, inquiring any further info. After 12 days of no decision made by Gallagher Bassett, I was left in a most dangerous situation, inhaling dangerous chemicals while driving my vehicle, on a daily basis. Finally, in the late afternoon, Jessy Forte send me documents to be signed by my ex-husband (car ownership is in his name), informing me that they will send him the cheque for the amount of $1, 000 to cover the cleaning. I explained to Jessy Forte that I have been driving this Toyota for the last 20 years and am going through a nasty divorce. So, sending my ex-husband the cheque was wrong, as I don't have any contact with this person for the past few years, and that this money will never come to me. Since the seat remains soiled, Toyota told me that because of the extensive damage created by the chemicals, the entire seat has to be replaced. I asked the insurance if they can send the cheque directly to Toyota, to which Jessy and Joy denied this request. I have been in contact with my family doctor, as I suffer from migraines that these chemicals have aggravated. I had made it clear to Jessy and Joy about my condition. It seems that my voice was never heard. I have been left with an unsolved matter, as the seat will not be replaced by my ex-husband, who will cash the money and keep it, to the detriment of my health. I think that the whole matter was handled badly by the insurance, and the problem will not be resolved, as the cheque was sent to the wrong person. It should either have come to me or sent straight to Toyota. Gallagher Bassett showed poor judgement and customer/management service. Vice President as she claim talked over me, which she didn't have any intention to solved my problem .Such a unprofessional people.