We purchased side by side Whirlpool Fridge and Freezer from Canadian Appliance Source on February of 2020 and as recommended by a sales person we purchased 4 year extended warranty from The W3Solution (Plan # [protected]). My husband and I wanted to make sure our family is not without the fridge if something goes wrong. Exactly 18 months after, first week of August of 2021, our fridge stops cooling. We contacted W3Solutions (thew3solution.com) and explained the situation to people who obviously didn't care. Our nightmare started; with temperatures up to 40C, we had to throw all the food in the garbage (I am talking about all the food from our fridge). The W3 Solution representative (Sandra B. as a Claim Adjudicator) was not communicating at all with us, not answering our calls and E-mails after the service they sent (JC Service Solutions) diagnosed a leak in the fridge. They needed a part to see where is leak coming from (on back order) to be able to replace the part or diagnoise that the problem is not fixable. We asked for a loner fridge, so we can live normally, but were told that W3 Solution is not doing that. We tried to explain to many representative we are calling almost on a daily basis that we are spending lots of money because we have to buy single packages of butter, milk, meat etc. and cannot continue to live like that. They didn't care. I would never recommend buying extended warranty from The W3Solution, for us it would be cheaper to buy a new fridge. Whirlpool didn't help us either because they made a lemon and should take a responsibility to replacing it.