April 30, 2019 - massimo dutti marina sqaure store. I sent my sister to refund the items I recently bought for her to your store in marina square, the cashier who talked to us fiza and manager gigi refused to refund the items because they said they said they didn't have enough money in the register. They were very insistent and pressing that I go back to the store where I bought my items from which is in ion mall. I explained that going back to orchard is inconvenient for me as i'm on a tight schedule before flying off again, that's why I sent my sister to refund the items I bought for her because it's near her work. It was really embarrassing that my sister and I had to go through all this fit just because you don't have 1000k cash in your sales? Is that even possible considering the prices of your clothes? And to be honest, why does that have to be my problem? Items I bought is eligible for a refund according to singapore law. I find it very rude how they treated my sister in such manner simply because she was doing a refund and not a purchase? My family and I are returning customers of your brand for years here and in spain, regulars if you can consider that but this customer service is unacceptable. Please take action. I still haven't refunded my items. Thanks, Manisa