His first lie to me when I came in and gave him my phone number. My main number is [protected], but have 3-4 lines. he couldn't convince himself that I was telling the truth. Even though I have been using this service since before it was called Verison. He then said there was one account in front of me and pointed at a couple. It wasn't very busy that day but my phone had hit the floor from about a foot and 1/2 and had no screen--- wouldn't work at all. I had no way of communicating without it. 40 minutes later the couple ahead of me still had not been seen by anyone. phones that day were not being fixed or at least not very rapidly. There was a help wanted sign out front. This was on Sunday August 22. not that busy though I was sitting on the bench, desperate to have a phone, basically willing to spend as much time as it took, when he approached me and we had a discussion about his little lie about how many groups were infront of me apparently he either can't count or wasn't counting the man ahead of the couple in front of me, Who was in, from what I personally witnessed his 40th minute of monopolizing the time of the only tech available. The couple in front of me waited 20-30 more minutes to get their problem even addressed. Clear to me now that the last thing Robert needed that day was to provide service to me even if I was willing to wait. In fact he was unwilling to help me with my problem to the point that I had to ask his name and asked to speak with his supporvisor. He declined to connect me directly but offered the suppervisor's phone number. Which of course was ridiculous in that my phone didn't work and the supporviser wasn't going to answer an unknown number given what I knew about your customer service even then. I think it was at the point of me telling him he was going to loose his job over how he is handling the situation. That he first threatened to call security.(a girl with what looked like a walky- talky at to hip. I sat in the middle of the room on the bench, but she never did come in the shop. She did motion once from the door and said" come on". An old man 20 feet away was as far toward doing her job as she would go. Robert reaffirmed that he had called the cops. I replied, "Good, I'd have called them myself, if my phone was working. It took a while for the cops to arrive but a couple things happened during this time. One of the techs freed up and I asked if he might have a look at my phone. He reiterated that they weren't going to help me that day . Also my phone started playing a crazy song and kind of loud for a phone. I wondered if Robert had "pinged"it to affect the stalemate. Eventually I thought that Robert was bluffing about calling the cops or thought the cops but it turned out the cops were not working any harder than the 4-5 staff there that cranked out a grand total of two patrons during the three or so hours that I was there. Quit a while later(1/2 hour) the cops arrived. One of the three that approached me on the bench(Alpha) told me to put my shoes back on and go out the door. I did, I asked them about their guns ect. Clark, Armstrong. Apparently being denied service for your broken phone is not a major crime