Good Day Card number [protected] - GA Kolbe Yesterday 5.8.2021 I visited your Clicks Burg Street Branch to purchase some anti-flammatory tablets at the pharmacy counter . In the course of an hour or more I learned that it was the wrong brand and returned to the same branch to exchange it. I had misplaced my receipt and requested that a copy of the receipt be searched for by your enquiry dept. Norma the Manageress of the Burg Str. Branch assisted me and called your helpdesk and was assisted by a staff member who politely concluded that there was no record of my purchase made the morning of 5.8.21 . Norma could not remember her/his name. I left the store and decided to call in myself to the number showing at the back of my Click Card [protected]. I was assisted by a staff member by the name of Liam who after I related the story answered me saying "I can see your purchase made this morning" and detailed it to me. I was delighted and annoyed at the same time since I felt as though I was been looked upon as a chancer. The time of the call made by your Manager to the customer service office can be between 1.30pm -2.15pm. I believe that all calls are recorded for quality purposes. I was not happy with the result because I feel that the staff member who confirmed that there was NO record of my purchase should be reprimanded and apologize to me since it caused a chain of wasted time trying to obtain my refund. I ended up having to purchase the correct tablets and had no use for the incorrect tablets. The reason for this was that the Pharmacist who assisted me was unable to exchange the tablets without my slip and pointed out the notice that was on the counter window due to the looting unrest they are unable to assist me. Liam who was most accommodating in attending to me, apologized on behalf of his colleague who may get away with negligence. Liam forwarded my receipt to the Burg street branch and I had yet again to take off more time from work to sort out my refund. When I asked Liam who the staff member was that to please check if he could verify who the staff member was that gave the incorrect info he answered saying that it doesn't show anyone by name however I should request the recording in order to ascertain who the person was . I then told Norma that but she said that they are able to see who dealt with her request for the receipt. I called the call centre again and asked to speak to the Manager / Team Leader. I was told that he is unable to answer my call as he is in a meeting that will be going on for about 2-3 hours however he relayed the message to the lady (I couldn't make out her name ) that he would listen to the recording and call me after that. I still have not heard from Nazeem( Your Manager) and its the 6.8 .21 the time .11.10 am I called today 6.8. to speak to him and was put on hold for up to 12 minutes without been informed whether he is available or not and spoke to Nolu. I eventually put down the phone. This matter has left a very bitter taste for me since Clicks staff not only wasted my time and paid such poor attention to my query, but has treated me badly while my record shows of years of my loyalty. The matter is still not resolved and I am asking what Senior Management plan to do about this before I take steps to the Media. I therefore am allowing time until close of business by Tuesday 10.8.21 Regards. G.Kolbe Cell [protected]- should my phone go into voicemail kindly leave a message or send me a text that you are trying to call me.