I moved my in-laws from Florida to our neighborhood in Texas. They are elderly and trying to teach them how to use internet TV type services is difficult at best. So we had to turn to cable TV and SuddenLink AKA SuddenStink in our neighborhood. They showed up as scheduled as a new customer. Unfortunately, They brought a faulty main box. The box worked the Cable in the Living room but not the Wifi and apparently they need the Wifi to work for the bedrooms to work also. SO their bedroom did not have TV. The installer said he had to reschedule but there was no room on the schedule for another two weeks. Two weeks? Okay fine. Two weeks went by and the installer got behind and called at 7:30pm to tell us he could not make and he need to reschedule again. Guess what next available was 3 weeks out...What? Wait I am a new customer. Sorry we are busy. COVID. I called Customer Service and they said don't worry you aren't being charged for the Wifi or the extra boxes yet. That was it. And a sorry we are busy. So I called as a new customer, and said I wanted to add a new service. I used my name at the same address. Hmmm...they had an appointment available the next day for new service. I signed up for new service. The installer came out, we told him what had happened, he looked at the box and said the first installer just never programmed the box correctly. It took him 15 minutes and we were up and running. That is SuddenStink. User's recommendation: Find an alternative ISP.