23 Jul, 2021 → by ClaimboUser628180
service- I was never helped or acknowledged
1
I went to Whataburger in Lufkin Texas on Timberland Drive on July 23, 2021. I go to Whataburger quite often for their fountain drinks. Yesterday, I walked in due to the drive thru line being so long. I went in at 3:00 pm and went to the register- 3 employees were by the register talking, and one looked as if she locked her register and all 3 left and were laughing and joking with the entire crew. I figured she was getting off work so no big deal, but not one employee came to help me with my order. They were all just laughing and joking and literally ignoring me. I honestly figured I would at least get a "someone will be right with you". But no, after a several minutes I asked the girl doing the drive through (or was supposed to be because she was busy talking a laughing also- hence the long drive through line) if these register were open, her response- yes someone would get me in a minute. I continued to watch the staff have a good time. I finally walked out at 3:07 when no one even offered to take my order. Drive through line is usually long, but now I know it's not because this store is busy making their food, its busy having a good time visiting. I won't be going back to this store for a while.