I had 2 bad experiences with your flight while trying to get home from England. The first time I had gotten to the airport 45 minutes before my flight took off, but the gates were closed already and your staff was very rude. Then after talking to someone I was able to rebook my flight for 3 days later. This time got to the airport on time had all the proper documents but was still not allowed to fly home. Cause I wasn't able to fly into Toronto then purchas a ticket from Toronto to Detroit. So I lost money on the flight. And again I was treated rudely again by staff. I would like a full refund on my flight, cause there was no indication when I rebooked my tickets that I being an American citizen couldn't fly home. You just took my money. Now I'm out 900.00 dollars. I will never fly or recommend your airline again