We wanted to optimize our website, so we contact them to help improve SEO project. When we spoke with them over the phone, they propose a list of things they promise to get done in the first month and the charged was $1, 100 3 weeks passed, not even 5% of the tasks was not done. I called customer service but no answer, call again, no answer, again, no answer. At this point I felt like I have been CON. I was so angry. I am trying to call my credit card right now to report a disputed charge. Hopefully, I can get my money back. What I didn't understand is how could BBB let a company like this still operate? I wish I could have found and read this board earlier before I sign up with them.