My initial charge card on their file for my account was lost. I gave Shop HQ a different card number and the value pays have been on my bank statement 6 of 6. that means the last and final payment was made. Unfortunately I had already made the full sum over the phone of the amount in collections.Thinking why if they had my card number any amount I owed was not taken out? Now I have gone ahead and paid the full amount they will not issue a refund even though the value pays have been deducted all along from the new credit card I had given them. PoobuyBservice!custoserviceService!Go User's recommendation: Buy from reputable home shopping channels QVC and HSN.