I went into the Source in Calgary TD Square last September to purchase an adapter for my new Samsung Galaxy 5 phone so I could connect with my laptop. When I went into the store, the young man there asked me what I needed and just asked him if he could point out the adapters for me. Instead, he wanted to pick out the adapter for me and obviously didn't know anything about the product and was asking his co-worker for a bit of help. When I got home on the bus with my purchase, I found out he had sold me an adapter for a Samsung Galaxy 4 phone, which has a completely different end. Frustrated as he did not comply with my simple request to point out the adapters, I emailed the Source to voice my frustration into having to take another bus trip to get the proper adapter. When I got into the store, the same sales rep was very rude and adversarial towards me, trying to claim that the same adapter would work (not!) and suddenly was an "expert" on the product. He got me the proper adapter, then proceeded to turn around and charge me MORE for it, claiming a "bigger end" (the shelf with the adapters had them all going for the same price). I do not know what has happened to basic customer service; giving the customer what they ask for (in my case simply directing me to the shelf with the adapters on it, he's going to make a sale irregardless), and instead being replaced with thin-skinned, immature, and vindictive adolescents who won't own up to admitting some kind of fault and instead choose to "punish" the customer. My family and friends and myself will never shop at the Source again!