I got the video doorbell system about two months ago and it has not worked properly yet. I have had technicians to try to come out and fix it, but they have yet to get it working right. They wanted us to buy different chimes and even transformers to work their system we have done that but it still want work. So I suggested that they remove it from my home and all they say is they can not do that. So if you are planning on buying this product DO NOT. It is over priced and worthless. User's recommendation: DO NOT BUY THIS PRODUCT.