I ordered a bag that cost $130 from Dgate. When the bag arrived it was completely different than the pictures in every way. It was not double-sided and it did not come with the tag that was advertised. It was also a completely different fabric. I wanted to return the bag and at first the seller said no. So I escalated it through chat end it ended up getting sent to mediation. I was run around and terrorized by the customer service people and mediation person for two weeks. Every time I responded to the offer from the mediation, I will get an email saying that they did not receive my offer so my dispute is closed. This went around and around for about six or seven times. I have perfect evidence and even the mediation person said that I could return the bag for a full Refund and seller pay shipping, however when I would respond and say yes I will take that offer - I would receive a message saying that they have not received my response. I responded both on the site and email. I was given an email address by a customer service rep by chat, they said that was the mediation persons email - —however when I sent them Messages, the emails were bounced back as email invalid. I need to speak with an English speaking customer service rep. Order : [protected]