I ordered flowers for my Mother's birthday. When I called to check the status of the delivery, they claimed I should have received an email stating the transaction would not be completed. That it would be an additional $25 for the premium flower charge. When I asked for a refund they told me it would be several days before I would receive the refund. When I asked for the refund information, I was told that the bank was closed for the day they could not provide the information. My Mother was left without a birthday present on her 71st birthday. Totally ruined!!! SCAM!!