If they delivered 50% of what they offered in the presentation it would be a 100% improvement. But above and beyond the fact they don't really give good rates or have good locations, their employees attitudes are absolutely abysmal. We were told we don't have to renew every year, we could simply not renew for a year or however long, then pay the renewal for a year when we wanted to use the service. Now, every year I get these high pressure, know-it-all wanna-be tough guys who try to push me into renewing. The first thing they say when I tell them what I was told in the presentation is "You didn't read the fine print", or "I cant speak about what they told you, but you HAVE to renew". Again, they don't deliver on the promises, they don't have decent or even competitive prices, and they flat out lie. And they are very slick about the sale. They get you a BoA Credit card to pay for the plan in full, so you then have no way of impacting the sale. You're stuck dealing with the back and they are off the hook.