1 Jan, 2018 → by ClaimboUser797361
scam – can’t call any number
*SOLVED

3

MagicJack is a Scam, Fraud, and Unethical company. Stay away. Don’t subscribe to the service. They advertise a customer can call any phone anywhere free in USA or Canada; however, that is a lie. Tucked into Section 4 of the Terms and Conditions gives them the right to block any calls they want – or charge an extra fee to complete the call - such as calls to phones using other VOIP services, local calls to fully paid discount calling card services such as overseas, local calls to conference and other connection services, etc. I can’t even call my home or office because we use another VOIP service. Worse, I can’t call my family in Thailand using a local call discount card, as it competes with their long-distance program. These facts are not mentioned up-front, or revealed when ordering. A customer needs to run into trouble before they become aware of the limitation. Calling Customer Service is no good as all they do is refer you to the TERMS and CONDITIONS that does not point out the where calls require extra payment.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of MagicJack you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.