I placed an offer on a Samsung Double oven, the offer was accepted, here is the details: Samsung nv51k7770ds Brand: Samsung Model: NV51K7770DS Offer date: 11/11/20 11:12:55 AM Accepted on: 11/11/20 11:13:04 AM PO#: [protected] Your offer was accepted and is being processed. $2, 576.00 I paid $2576 on 11 Nov 2020, and still today 02/13/2020 I have not received goods. I have been in regular contact and due to COVID19 I have been told the item is on back order. I recently contacted Greentoe by email on 2/11/2021 requesting order shipping status, or process a refund. No response. Since I have not gotten a response then I am now wanting a refund.