11 Nov, 2020 → by ClaimboUser832326
Ruined order
2
I ordered a print canvas for a specific event. I received the canvas with half of the head missing on one person. I have tried contacting them to return the canvas and reorder a different picture, but I keep getting a Bot which can't help me at all. I'm frustrated because it's been weeks and weeks and I still can't get this resolved. I have called the number given with their address but no one answers and then they finally hang up on me. I have even requested a refund but I got an e-mail saying to destroy the canvas, send them a picture of the ruined canvas in an e-mail and maybe they can help me with my refund. But they don't give me the alternative of where to send it. They have had my payment in full since the beginning and I feel they are waiting long enough until the last message will be that they can't refund my money because it has been too long. I thought canvasdiscount.com was a legit company, now I say they just scammed me.