21 Apr, 2021 → by ClaimboUser948214
Rude unprofessional manager Ahern Kelley

1

Called 1 1/2 hours ahead to request a table (special needs). Arrived within our window of time to be informed if we REALLY need a table it will be at least 35 minutes longer. Willing to wait until we noticed seating a for 8 booth with a table for 4 was being occupied by 2 people. We were told they had been seated less than 10 minutes. Asked to speak to manager while waiting was told we needed to wait outside due to Covid-19 (not one other person waiting in lobby). The manager came up to talk to us; without us saying a word he said are you going to complain about how my staff is seating people or do you want to eat? And said goodbye! User's recommendation: Don't expect your special accommodations will be met at this location. There are additional locations you can visit.
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Texas Roadhouse you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.