Good afternoon, yesterday, at an 2000 GMT+1, I was shopping at H&M in Galeria Warminska in Olsztyn, Poland, what I noticed first while searching through the clothes was a whole bunch of staff in the sale sector gossiping aloud about other staff members from the same store, totally ignoring the customers. I ignored that and continued with my shopping. After I selected my choice I went to the fitting rooms to try them on, selected a few pieces and the rest intended to hang on the hangers outside, but had a shopping bag in one hand and the few clothes I selected so it was a bit difficult for me hanging a few coat hangers. Because there were at least 3 or more staff members in the fitting room, I asked one of the girls, a large, tall, chubby girl to help me out with hanging the clothes as I was a little restricted and she was there. She replied rudely that she was busy and I could help myself as she had other things to do, that was quite loud in front of other staff and customers. I was shocked to be honest with such blunt, rude reply, I did passed it to her anyway and left the changing room hearing the staff member talking loudly after I left further rude comments about me and customers unable to help themselves. I returned and ask for the manager, she only smiled, stormed off around the shop shouting to other staff members if they knew where - here it was the name of the manager, I don't remember- was. Finally she found the manager behind the counter. The manager confronted me in the queue, I was at that time in queue to pay for my clothes, she asked what happened, I explained to her what happened quietly, the lady said, that her staff member was right, because they were busy and she did not understand what my problem was. Basically the manager was even more inadequate than that staff member since instead of trying to solve the problem, and probably a simple apology would have helped, she was even more confrontational. I find this type of behaviour unacceptable it todays days. I never file in complaints but this time I decided to do so. The staff either need some special training in customer service or should be sacked. There are a lot of nice young ladies or gentlemen who would love the job, especially in the Summer. Please, let me know how you decided to deal with the situation and if the staff have been confronted. I really would like to know. H&M is a special store to me, I worked at H&M in the 90s in Cologne, Germany. Such situation would never take place elsewhere, it is obvious to me that there are some not very healthy relationships in the store among the staff. Regards, Agnes Schramm-Newth