2 Jul, 2021 → by ClaimboUser292396
Rude manager behavior

1

We ordered from Chilis on July 01, 2021. The food was old and tasted terrible. I called to the restaurant on hold for 5 minutes, had to call back. Spoke with Tasha the manager extremely unprofessional to handle complaints. Stated she was busy now she would call me back by 10pm. No call, so I called back, I asked her why didn't she call me back as she stated she would do, she stated because we were busy. I said to her that's no excuse, she's suppose to handle my complaint. She stated to me mam stop yelling when clearly I wasn't yelling, I was speaking over the loud noise in the background so she could hear me. Then she stated you can call back, I stated to her i want you to handle this issue, . She continued to make excuses. I said to her if i was white you would have call back, She hung up ( must have been a true statement). I would like this issued fix. This is unacceptable for a manager to treat anyone this way, when she could have handled my problem over the phone. We are customers just as everyone else was there, paying her check. She never should have stated to me she will call me back, she should have professionally dealt with my complaint. I would like a call back on this issue. She wanted this to go away, but it will not go away until it gets resolved. My phone # [protected] Mrs. Spencer
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