1 Jan, 2018 → by ClaimboUser928568
rude, dogmatic and unhelpful!
*SOLVED
2
IC Systems sent me a letter stating I owed Verizon $114.04 in fees. I had canceled my service with Verizon almost 6 months ago and was unaware of any outstanding balances with Verizon. I called IC Systems and after waiting on hold for 15 minutes dealt with an operator that was unhelpful and just wanted me to: 1. pay or 2. decline to pay. She would not give me any information as to what the outstanding balance was for... she was rude and constantly talked over me as I was trying to ask her questions. She said calling Verizon would not help and that Verizon would not give me any information regarding the matter. I hung up the phone and called Verizon. Verizon said it was a "mistake" on their part and told me they were going to contact the collection agency and revoke the collection, but I should still call IC Systems and let them know the new confirmation # from Verizon stating that they are going to revoke the collection. And by the way, upon my contacting IC Systems I was admitting to receiving their collection notice, accelerating my due date from 30 days to 5! If you can, don't deal with IC Systems, unless you intend to pay and I would recommend doing that online. They just want your money regardless if it is legitimate or not! They will not help you in any way.