Dear Montecasino, I really love your casino, but it breaks my heart to even write this complaint to you or who might take this very seriously on the other end. This Tuesday (20th April 2021) afternoon around 1PM that passed, I visited the casino along with my wife and I played at the Roulette table directly opposite the cashiers in the non-smoking area. Everything was going well until my wife returned by my side to pass me a message and then the Roulette dealer (a young black gentlemen) rudely yelled at my wife and asked to stand behind the red line. Now please do not expect me to keep quiet and allow another individual to rudely speak to my wife in such a rude manner, his body language, facial expression, and voice tone described everything of an utterly rude person. I was very disappointed when he did not even apologize to my wife and it made my wife and I feel very "small" because there was nothing, we could do about it. I did however request to please speak with his supervisor who was polite but completely dismissed the way the dealer had addressed us. I do follow rules and respect all your staff as well as policies, but this experience made me stop playing at the table and I cashed up and walked away. This type of incident was not my first time where a dealer was rude to us. It seems to me as if some dealers feel as if they are working for free or doing us a huge favour so their attitude towards us does not matter and they can treat us anyhow. My recommendation is to please train all your dealers to: • Have a smile on their face. • Greet each player that enters the table. • Speak to players or the players' spouse/family/friends with respect. • Explain rules in a polite manner and do not be aggressive about it. If all the above is applied by dealers, then there should be no reason for players/customers to complain about their experience at Montecasino. I am aware that I might just be one person in a million who is complaining but I do not believe your staff have a right to disrespect another human being. Yes, there are many casino's that we can go and play at but imagine if every person gets affected by an experience like this, especially during this harsh COVID time. I certainly felt and still feel very unwelcome at the Casino table section by most dealers, and I really hope that changes because I love to play. Regards Nigel Govender