I visited Terminal 1 departure hall with my family on 14/9/21 at approximately 10:30pm. There was a huge group of passengers who were waiting to be instructed to enter the departure hall by your on ground staffs, not adherent to safe distancing measures. No proper signages and details were displayed to let us know the procedures and who should be queuing up to enter the departure hall first so as to ensure the safety of everyone on ground. None of your staffs bothered to help out and when we eventually joined the queue trying to check in to the departure hall, we were told off rudely by one of your staff, Adebel Lim who shouted at us telling us not to crowd the area when all we wanted was to find out more information on the what is the process on checking in to the departure hall. I asked for her name and she walked up to me arrogantly pointing to her name tag donned on her uniform. Does your organisation train your staffs to speak in such a manner which reflects badly on your company image? I demand an apology from this staff and I want actions to be taken against her.