I called twice first time I just hung on the operator bc she was so rude interrupting me while I'm trying to explain second time I called the other heifer was just as rude I didn't recall them giving name neither of them bc I would report them but maybe that's why ...I added 20 dollars on the phone and only talked 4 mins got a call this morning and my balance was too low ti accept they had excuses that it was a voicemail mind yu its not even set up but and he only called that one time bunch of bogus bs and money loss bc they cant explain to you how the money is taking or deducted I advise ya love one to buy a phone card from inside the facility. Called back to ask about a discount rate just to talk to the same rude *** ***** that reminded me she had talk to me and I told her ya but Im calling for a different reason....pissed Im beyond it and DONT RECOMMEND WAISTI G YA HARD EARNED MONEY WITH NCIC User's recommendation: Dont waist ya money with NCIC.