I called Star Nursery in Washington, Utah to inquire about purchasing two Shoal Creel Chaste Trees after researching small landscape trees online at Monrovia nurseries. Monrovia no longer sells their products online to individuals, however, they do list places that purchase products from them. Star nursery was the closest place to me in their listing. Upon calling Star Nursery and inquiring whether they could order two of these trees, she immediately tried to put me off by saying that they don't do orders because of the shipping cost. At no time did she offer to verify if they might have these trees in stock and it quickly became apparent that she didn't even know who Monrovia was or that Star nursery carried their products (frequent their store and have seen many Monrovia plants there). After I ask if she could check their inventory, she informed me that they did in fact have them in stock but could not find a price. I informed her that I could give her a credit card number over the phone for the purchase of two trees but would be unable to pick them up until the weekend (this in Wednesday) because I live 85 miles distance and I am on emergency call at the hospital where I work Thursday and Friday. She proceeds to rudely inform me that they can only hold the plants for two days. I am sure I have purchased several thousand dollars worth of products from Star Nursery over the last few years, however, rest assured this will be my last purchase from Star Nursery. Maybe the store should stop hiring young teenage girls that address customers in that immature teenager tone of voice and who know nothing about Star Nursery's products and are put off by the fact that you would even ask! Dan Smalling User's recommendation: See complaint.