We have experienced a 35 hour (so far) power blackout on 02/15 and 02/16 in sub-freezing temperatures. The rest of the state of Texas is experiencing rolling blackouts but ours never comes back on. There is no report of anything broken or needing repair. As far as we can tell the power company is just not including us in the power rationing. Furthermore no one answers when we try to call. The automated system basically says representatives are not available and then hangs up on us. It is freezing cold. This is inappropriate and unacceptable.