The Tv would constantly freeze, Not show a picture and a few times I turned it on and had No Sound! So towards the end it stopped coming on all together, I contacted Customer service more than 11 times in the year that I had the tv! They tried to make me pay to have it taken to a recycling place before giving me the refund, so I filed a BBB complaint, and Ivett Gomez from corporate emailed me & I was told that day 4/6/21 that I would receive a warranty refund, and that She submitted it that day. I was told that it would take 20 days to process, and another 7 to 10 to receive the check after getting an email telling me that the check was on it's way, she also told me that She had nothing more to do with it from there, and that Customer Care would be the place to contact to follow up, and find out where they were in the process, but when I call them they tell me that it's in Corporates hands, so basically they are playing games! Corporate (Ivett Gomez) and Customer Service keep batting me back and forth! I was told by Ivett that I/We cannot speak with the finance department, and only Customer Care could help further, but that is a LIE! It's now day 41 in this 30 day Lie, and I have NOBODY to help me! It should not take more than 30 days to send me the check! They claim that China has to ok it, and than it goes to Corporate in California, and from there the 7 to 10 days mailing process was supposed to happen, but according to Customer Service as of 5/13/21, "I should wait the 20 days and the 7 to 10" That's all she kept saying even though, I kept reminding her that it's been 41, and said "So I am supposed to wait another 30 days as of today? But she began to over talk me, and not let me speak! She kept repeating the same thing, and saying that Corporate is the only place that can answer my questions, but that is a lie as Ivett Gomez basically told me not to contact her, because she can't help me!!! I am searching for a lawyer right now, I plan to legally go after them if I have not received my check by the middle of this month!!!