I ordered a Roca bath, it arrived scratched so I wanted to return it. I was promised that within 48 hours it will be resolved, which sounds great except that they never get back to you. I have phoned them 5 times over the last 4 weeks and each time to be told it will be resolved within 48 hours, it never is and they never ever contact you back with an update. Eventually QS Supplies agreed to collect but never did - so junk still in my living room and no refund. Order No. QS-2410201