I contacted Mega-Energy on April 1, spoke to MORA. I told her we wanted a REFUND of the difference between the DOUBLE rate increase Mega imposed started on May 9, 2018, and ComEd's pricing to the present. She INSISTED that a letter is always sent, and that the bill prior to the increase would state the increase. I told her NO letter of the increase was ever received, and that the bill prior to the increase had DECEIVING, EVASIVE & FALSE information, stating "FOR NEXT MONTHS RATE; CONTACT PH: (888) 888-****; MYSITE.COM", which is hardly proper information of a rate increase; PLUS, that phone number given is a SPAM & SCAMMER's number, and the website does not exist. My sister has been dealing with cancer since early 2018, and ferreting out rate increases from a deceptive company, was not something she could be dealing with. MORA told me her supervisor would call me within 24 hours. NO PHONE CALL EVER RECEIVED. I have placed an informal complaint with the Illinois Commerce Commission. There has been no answer at this point. The ICC instructed me to call them back should I receive no response, or the response is not satisfactory, and they will then file a formal complaint. Mega-Energy are simply RIPOFF artists.