Update by user Jun 15, 2019 They told BBB that they contacted me about my concern/complaint. That is an out and out and out lie. They have not contacted me about the complaint and have not sent me a receipt. This is not the way to do business. I guess that is why most of the reviews about this company are poor.....And the website is so family friendly.....sad sad sad.... Original review posted by user May 16, 2019 I e-mailed them for a detailed receipt May 5, 2019. They replied with some bologna shipping/handling costs, but no receipt! Shrubs came by postal service. I thought the cost meant that the shrubs would be all ready planted in a 2 or larger container. However the bushes arrived bare rooted, very little growth, and looked horrible. I was going to use them as part of a mission plant sale. I have called earlier today May 16, 2019, leaving a message and no one has returned my call.