My husband recently ordered a heated mattress pad for me. When it arrived, I opened the zippered bag and pulled it out only to find that he had ordered the wrong size. I carefully folded it up, got an RMA, and exchanged it for a queen-size pad within their 30-day policy. A month later, the twin has been returned to me with a statement that it was not in new condition and claimed that they had found a "hair" on it. I opened it up and looked it over carefully but did not find one hair or even a piece of fuzz. It was not used at all. If you order from this company, MAKE SURE you order the right size. I will not order from this company again and I'd advise anyone against ordering from them.