30 Aug, 2021 → by ClaimboUser917534
Returning purchased products to The Home Depot store

1

After moving from a home to an apartment, I discovered that there were many items that I had purchased in the last year from Home Depot that I would no longer need to have available. So I decided to return them to the store. Some of the items I had receipts for and others I did not. However I agreed to a store credit for anything that did not come up on my HD credit card history. After scanning my items, the store associate showed me that the screen now said "Return Declined" and gave me all of my items back. She said that it was not her decision, that I could read about following up on the receipt, which she handed to me. When I got home I read the receipt and followed the instructions for logging in at The Retail Equation's website, but it did not result in my getting any information about how to pursue a credit for my items. I am very disappointed with them and with Home Depot for trying to foist off their responsibility to customers onto a 3rd party.
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