They make it complicated to return an item and after all that, they never refunded our credit card. The required tracking said the two pendants arrived July 6 and their policies state a refund will be processed within 5 days. It has been 17 days. I was on hold for a long time to reach a customer service representative and now someone is supposed to call back but still haven't. We found the same pendants on Amazon for a fraction of the price. Their pendants didn't match the pictures so we expected higher quality. User's recommendation: Avoid this company!