I ordered online and needed to exchange boots for another size.I went to the Eddie Bauer store at Britton Lake in Glen Mills PA.The associate (Gabby) could not have been more helpful. She first checked to see if she had them in stock, They were not. She then helped me make a return and order the new pair online. They will be delivered to my home this week.. What a great experience on making a return.Thank you Gabby and Eddie Bauer. User's recommendation: Shop at Eddie Bauer of Britton Lake - Glen Mills PA.