I have never in my life experienced such pathetic customer service . I have made over 20, yes TWENTY phone calls over approx 6 weeks to resolve a very simple problem. I merely need a statement that shows the interest I have earned in 2020 so I can file my taxes. What do I have to do to get a simple piece of paper? I ask to speak with a supervisor...I do not get one. I ask to speak with someone who speaks English...I don't get that either. I am speaking to someone on the phone who is obviously Filipino and there are chickens constantly clucking in the background. Do you feel that is professional? They FINALLY send me the information via email and give me a code. So, needless to say, the code doesn't work. Another seven phone calls. And then they told me no supervisors were available because they were all on their break! How would you like to hear that? I cannot tolerate anymore of this. I just need this paper to file my taxes. Short of giving a kidney, what am I suppose to do? At this point, I would have to say that this is prejudicial against Americans. But the American dollar is okay, right? speak with a supervisor...I do