We've been with NorthStar for several years. Recently I had smoke coming out of my oven, no fire. The alarm went off and they called my cell phone which was on mute. They confirmed that they did not follow protocol which was to contact me over the intercom. They deployed the fire department and now I have a bill for $850 from the city. If they had followed protocol and simply called me over the intercom, I would have told them not to deploy them. I've contact them at least 3 times via phone and 4 emails requesting them to handle the bill and they won't respond to any of my requests, not even a NO. If they don't handle this bill, I will cancel. Date of Incident: 7.6.20 Customer: Leonna & Kevin Rodriguez, 2008 Sunnyside, Lansing, MI 48910