Soleuair responded in a timely fashion, giving the answer to the question of where the A/C drains. This wouldn't have been an issue if the operating manual was clear. I.E., based on the lack of direct explanation in the manual, the majority of all other customers of this product thinks it's normal to drain the unit from the inside. As most of the commentary on the Web states. User's recommendation: Soleus saddle A/C should drain on the outside.